UPDATE:
A couple of weeks ago we shared how Verizon Wireless have made a huge mistake and would be paying for it. Now we have more details. They definitely are paying for their mistakes! The FCC is collecting $25 Million from them in fees for this huge error. On top of that fine, at least $52.8 Million is/will be refunded in total so far to customers who inadvertently racked up data charges on their phones over the last three years.
The Federal Communications Commission said the settlement is the largest in its history. They will be checking to see that Verizon does pay out the agreed-to refunds. Verizon Wireless has stated that they will take whatever steps needed to prevent this from happening in the future.
Source: Yahoo
END OF UPDATE:
We know you’ve probably heard it on the news, online or even in your local newspaper. PPCGeeks wants to be able to hear their users concerns so we are sharing this story here on our site as well.
According to FOXNews.com, Verizon Wireless could pay out up to $90 million in refunds to the 15 million cell phone customers who were improperly charged for inadvertent Web access or data usage over the past several years. The investigation started when the FCC asked Verizon, two years ago, about data charges that appeared on the bills of customers who didn’t have data plans but who accidentally initiated data or Web access by pressing a button on their phones. Although it’s great to see Verizon owning up to their mistake and trying to correct the problem, questions remain as to why it took Verizon two years to reimburse its customers and why greater disclosure and other corrective actions did not come much, much sooner.” We all make mistakes, but do we make mistakes for this long?
Let us know how you feel about this. Were you one of the customers impacted by this data charge and never even knew it? How does this make you feel about Verizon as a company? We want to hear your stories.
Source: FOXNews.com